Compliance

We are proud of the reputation we have built for quality, integrity and customer service. Q-Park aims to be the most preferred and recommended parking partner at strategic locations in West Europe, based on functional quality, operational excellence, customer satisfaction and sustainable financial performance.

Q-Park recognises that our goals can be met only with the dedicated input of committed employees and partners who share our passion for quality and customer service.

To protect our reputation, we find it important to ensure that future partners know what our expectations are (hence this manual). After all, a lot of customers are going to use our parking facilities through the integrated solution and we want to make sure that they experience the same customer friendly approach as our 'own-known' customers.

We focus on transforming the customer experience of parking into one that is a welcome part of any journey, as car parks often provide the first, and last, impression of the destination.